1. Return Eligibility

You may request a return if:

  • The item is unused, unwashed, and in its original packaging
  • The return request is made within two days of receiving the item (e.g., 7, 14, or 30 days)
  • The item is not a final sale item (e.g., gift cards, downloadable products, or personalized/customized items)

2. How to Initiate a Return

To initiate a return:

  1. Contact our customer support at [Contact Email / WhatsApp Number] with your order number and reason for return.
  2. Our team will provide you with a Return Authorization (RA) number and instructions.
  3. Pack the item securely in its original packaging and include all accessories.

Note: Returns without an RA number may not be accepted.

3. Return Shipping

  • Customers are generally responsible for return shipping costs, unless the return is due to a defective, damaged, or incorrect item.
  • We recommend using a trackable shipping service to ensure the item reaches us safely.

4. Refunds

Once we receive and inspect your returned item:

  • If approved, a refund will be processed to your original payment method within 10 business days.
  • Shipping costs are non-refundable, except for defective or incorrect items.
  • Partial refunds may apply for items that are damaged, missing parts, or not in their original condition.

5. Exchanges

  • We currently offer exchanges for items of equal value, subject to availability.
  • To request an exchange, follow the same process as a return and indicate your preferred replacement item.

6. Defective or Damaged Items

If you receive a defective or damaged product:

  • Contact us within 1 days of delivery.
  • Provide photos of the damage or defect.
  • We will arrange a replacement or full refund, including shipping costs.